Organizational Citizenship Behaviour (OCB) Essay - 1796 Words

What is organizational citizenship? Explain the links between the various types of organizational citizenship behaviors and job-related outcomes. In what ways does organizational citizenship affect organizational performance? Illustrate with examples where appropriate. Organizational Citizenship Organizational citizenship is an organizational success that consists of supports from the volunteers of individuals and behavior (Business Dictionary 2013). Organizational citizenship behaviors (OCB) is defined as discretionary individual behavior which is indirectly recognized by a system – Formal Reward System and the efficiency together with the effectiveness functioning of an organization will be promoted collectively. Organizational†¦show more content†¦For example, functions/meetings that is organized by the company might not be necessary for employees to attend but the employees still attend in order to keep up with the chances in the organization, and taking the advantage to provide how can the company performs better (MacKenzie, Podsakoff Fetter 1993, p. 71). Next type of organizational citizenship behavior is courtesy and cooperation where in an organization, all employees work together as one body (Johns M. Saks 2007, p. 56). Examples could be informing departments about what big proposal of project is coming or sacrificing oneself in terms of own work to help the other colleagues that are in a job which is in an emergency mode. Podsakoff et al. (2000, p. 517) mentioned a form that consist of spreading good will, having the organization protected, loyalty towards organization and loyal boosterism - Organizational loyalty. It protects and defends the organization from external threats while promoting it outwardly. Such form usually exists on salesman or insurance agent where they have to promote their organization to people while protecting and defending it as well. Final form of OCB would be organizational compliance, in another word, organizational obedience (Graham 1991). This refers to an acceptance and internalization of the organization’s rules, regulation and procedures of a person. Together with this form, thatShow MoreRelatedOrganizational Citizenship Behaviour ( Ocb )1564 Words   |  7 PagesIntroduction Organizational citizenship behaviour (OCB) have long been a field studied by many in order to find out whether there are correlations between different personalities that have a direct effect to OCB. Personality Personality is often characterized as unique behaviors that individual possessed that sets him or her apart form others. 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